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Shipping policy

Production Time

All House of Nay pieces are custom-made.
Once your order is placed and payment is confirmed:
  1. Our tailor begins working on your item immediately.
  2. Production begins within 24 hours of order confirmation.

Delivery Timeframe

Orders are typically delivered within:
7 to 15 business days from the date of order confirmation.
Delivery timelines may vary depending on destination country.

Shipping Confirmation

Once your order has been shipped:
  1. You will receive a confirmation email
  2. The email will include your tracking number
  3. You may track your shipment directly through the courier

Delays

In the rare event of a production or shipping delay:
  1. We will contact you before the expected delivery window ends.
We are not responsible for delays caused by:
  1. Customs clearance
  2. Courier disruptions
  3. Force majeure events